Frequently Asked Questions

• What is an Kitronic store?

It is a Saudi institution and website specialized in selling and importing everything new in the world of entertainment, electronics and awesome creative ideas.

• Do you have an exhibition or shop to sell products other than the website?

Yes, in Jeddah - Khalid Bin Al Waleed Street, and you can order through the website directly.

• Do you have an application for smart devices?

It is not currently available, and we are working to provide it as soon as possible.

• How long does it take for my order to arrive?

The delivery time for the order is 2-4 days if it is outside the city of Jeddah, but within the city of Jeddah, delivery is within 24 hours.

• Is there a cash on delivery service, and is there an additional fee for that?

Yes, we have a payment service on receipt or through the network (within Jeddah only), without additional fees.

• In the event of a problem with the order, is it possible to return the order and the amount paid after the order is delivered to the customer?

Yes, in the event of any defect or problem with the required product, contact us directly and we will refund the full amount or replace it, provided that the product is in its original condition.

• Is it possible to get a refund for the money I paid for an order in Kitronic ?

Yes, and that is only in one case, which is that the Electronics team has not yet started to convert the status of your request to (in progress).

• What are the payment methods available at the store?

We receive and support all secure and recognized payment methods globally and locally, including: Visa - Master - Mada - Apple Pay - STC Pay - and bank transfer.