Replacement Policy:
Any product that has a manufacturer defect will be replaced within the warranty period (two years from the date of receiving the product)
Provided that the product is present with all the accessories that come in the box and that the product box is in its original condition without being cut or lost.
After a period of two weeks: the value of shipping and maintenance fees for the product is calculated at 75 riyals to be shipped to the customer.
Or the customer will ship it to us on his account with any company to the company’s address, and the replacement will be sent to him at the customer’s expense.
Return Policy:
Any product with a manufacturing defect can only be returned within two days of receiving the product:
Provided that the product is present with all the accessories that come in the box and that the product box is in its original condition without being cut or lost.
The value of shipping the product to us is calculated at 26 riyals, and 26 riyals are calculated for shipping it to the customer.
Refunds will be made within 5 days of receiving the product.
Security:
Products warranty is two years from the date of receipt, and in case the product has been exposed to water or misuse, it will be out of the warranty.
For any product problem:
You will be directed and explained the correct way through Donia technical support to take the steps that help in solving the problem.
If it is not done correctly, it will be sent to us and the product will be checked, and if it turns out that the problem has a manufacturing defect, a replacement will be sent directly to you because it is under warranty.
If the problem is that the customer does not know how to follow the steps described in the technical support, and the product works without any problems, it is sent to the customer again.
It is calculated 26 riyals for sending the shipment to us and 26 riyals to send it again to you. (Sending at the customer's expense).
Or the customer sends it in any way convenient for us to our examination center.
Apple (iPhone) Warranty:
Through the official agent of Arab Computers in Saudi Arabia or any official agent or the Apple Store outside Saudi Arabia.
xiaomi (xiaomi) phones warranty:
For maintenance of Xiaomi devices, please contact the number:
8001000133
Or contact via e-mail:
Xiaomi Accessories Warranty:
Maintenance in Riyadh
In Batha Electron Center
second floor
From 10 am to 6 pm
Daily and Friday closed
the phone
103 ext. 0114002234
